Terms and generals conditions of sales of travel for Paris France Shuttle clients :


Conditions of carriage for Paris France shuttle clients & their baggage between pre- determined destinations whereby Paris France shuttle  is the carrier.
The carrier reserves the right to alter & modify their terms & conditions of travel at any time.
Applicable law
These General Conditions and all the operations made through this web site are governed by the French law: if a dispute should happen, the Bobigny Court would be competent, without regard to any other.

Terms & conditions

All clients must abide by the terms & conditions of the carrier.
Failure to do so will render the clients rights to compensation , refunds , alternative or replacement services invalid ,null & void.
These terms & conditions must be read & agreed upon before the client purchases the carriers service.
All clients using the carriers service must be in possession of a confirmation print out / voucher of their reservation.
No insurance for cancellation or assistance is included in the prices mentioned on the web site.
Each customer has to check he has the appropriate documents for his journey

Booking procedure

The carriers service can only be used by pre- reservation .The carrier is bound by the French transport law of 11/2/1986 article 5 which states that the carrier must be in possession of a clear manifest stating clearly the names & destinations of the carriers clients.
The reservation itself will only be accepted if the request is compatible with the booking restrictions imposed by the carrier.
The client is responsible for ensuring that all information provided at the time of reservation is correct & valid.
A reservation request should not be considered as being accepted or confirmed until the client has received a confirmation e mail / fax from the carrier.
The prices indicated on this web site are in Euro and include all taxes unless otherwise stated.
Any order or booking will be confirmed only after payment by credit card using the secured payment system provided by PARIS FRANCE SHUTTLE.
After payment, PARIS FRANCE SHUTTLE will send confirmation by e-mail: this voucher has to be printed as a proof of purchase,
One voucher = one address or destination.


Booking restrictions :

The service provided by the carrier is available to the client providing that the following conditions & restrictions are met & adhered to ;
For clients using Roissy Charles de Gaulle, Orly and Beauvais airport :
The arrivals & departure pick up service is available 24 hour a day, on a year round basis.
In the event that the client wishes to be transported to / from an address in the Paris suburbs the carrier accepts the request upon payment of a supplementary sum determined by & payable to the carrier. This sum is variable depending upon the time of day / transfer , location & distance of the request.
In case the carrier cancel the trip from/to the airport for any reasons we'll refund the full fare for the trip cancelled but the carriers will not provide any compensation if customers use alternative means of transport to go to his destination.


Booking amendments / refunds & cancellations

All complaints requesting refund / compensation must be written ,either e mail or postal & sent to the carrier.
These will be investigated and a decision will be taken within 2 weeks of the reception of the complaint.
Until the complaint has been fully investigated the carrier will accept no liability.
The carrier will do its utmost to accommodate the clients amended request however the carrier reserves the right to refuse any amendment.
Any order can be cancelled (or altered) only by sending a request to PARIS FRANCE SHUTTLE to the following address: contact@paris-france-shuttle.com
Any alteration should be requested, wherever possible, at least three days before the day of the transfer.
For any cancellation made by the client, the following cancellation fees will apply:

Payment:

Please note that making any order or booking on this website, means an unreserved and irrevocable agreement to the present terms and conditions: consequently, the customer agrees to pay for all confirmed bookings and orders made on line.
The client must ensure that he / she has sufficient print out / vouchers for the number of transfers required.
In the event that the client does not have his / her confirmation printout / voucher ,the client must get his confirmation number.

Children:

Children aged 3 & under will be transported free of charge provided that they are held in the arms of the parent / guardian . All children (under 10 years) occupying a seat will be requested to pay the child fare. Baby seat available on request(full adult fare charged).

 

Arrivals procedure:

The client must follow the arrivals procedure of the carrier .The arrivals procedure is always clearly stated within the reservation confirmation sent by the carrier to the client;
Upon arrival the client must call the office number: +33 (0) 1,43,52,69,74,
The client will then be directed to a pre determined meeting point where they will meet the carrier.
The dispatcher of the carrier will determine when the vehicle may leave the airport & in which order the clients will be droped off at their destination.

Late arrivals:

The carrier will wait up to 40min after the scheduled arrival time of the carrier for the low range flight and an hour for the extand range .
After this time the carrier will attempt to transfer the late arrival client but undertakes no responsibility if the customer didn't wont to wait his driver.
The carrier is not liable for any additional costs that a late arrival may cause the client.


Departure procedure:

Customers must call the carrier at least 24 hours before their departure reconfirm their pick up time.
Customers using the carriers service to return to the airport must adhere to the pick up time provided by the carrier which will fluently be a minimum of 3 hours before the flight departure.
In the event that the client does not adhere to the pick up time the carrier will wait for a maximum of  ten minutes before departing from the clients address. After this time the carrier is no longer responsible for the transfer of the client and reserves the right not to refund the client .
At no time is the carrier responsible for any client that misses a flight / train / meeting  / connection...

Strikes:

The carrier is not responsible for any delays , missed flights , connections and additional costs to the client incurred by strikes , industrial action & demonstrations that may take place in France.
During these times the carrier reserves the right to alter reservation confirmation pick up times as they may deem appropriate.
The carrier is not responsible for any delays , missed flights , connection and additional costs to the client incurred.

Safety on board:

In accordance with French traffic law all clients must therefore fasten seatbelts.
The carrier / driver reserves the right to refuse any clients that may be deemed unfit or unsuitable to travel.
Any client asked to leave the carriers vehicle at the drivers request or refused boarding of the carriers vehicle will not be able to claim any refund & the carrier will not be liable for any additional costs incurred by the client.

Child seats:

The carrier does not provide child seats .
Customers that bring their own child seats must take full responsibility for the fitting of the seat & the subsequent safety of the child therein.
Customers that use child seats will be charged the child fare.

Luggage:

The client may take one regular sized piece of hold luggage & one item of hand luggage free of charge.
The carrier / driver reserves the right to demand a supplement payment for any additional items in the event the there is insufficient space to take any additional items the carrier reserves the right to refuse the customer from travelling.

Lost / Damaged Property:

The carrier is not responsible for any loss or damage to clients property which may occur during transit , loading or unloading. Any items of lost property found aboard the carriers vehicle must be collected by the client from the carriers office. Items not collected within 2 months of reception will be deposed of.

Animals:

The carrier reserves the right to class all animals as additional items.
In the event the there is insufficient space to take any additional items the carrier reserves the right to refuse the customer from travelling.
A full tariff for additional items may be obtained from the carrier .
Large animals must be caged & placed in the rear of the vehicle.

Vehicles

In extreme circumstances the carrier reserves the right to replace its regular vehicles with alternative means of transport ; cars , alternative minivan operators , which may or may not display the carriers livery.
Clients are informed that all vehicles supplied by the carrier are non- smoking.